Delivery


onlinepaintshop.co.uk predominantly offers a next day (UK Mainland) delivery service on stock items when ordered before 1PM. A number of products are subject to an additional 24hrs due to mixing and/or processing.

Delivery costs are based on a professional carrier service with prices broken down according to the weight of your order.

Up to 20KG – £6.20

Please note, RUST-OLEUM products come under shipping class 2 and delivery is two working days. The shipping charge for these products is:

Rust-oleum – £13.00

FREE LOCAL DELIVERY


This applies to customers in NN and LE postcodes only.

Free local delivery may be organised on orders of £50.00 or above, and will be sent on our own van which makes deliveries weekly on Tuesdays and Thursdays. If you require a quicker delivery, this service will not be available and the standard £6.00 delivery charge will be applicable.

In order to take advantage of this offer, please contact our customer service team who will supply you with a discount code for free delivery. Remember, this offer is for local customers only (Northamptonshire & Leicestershire) and requires a minimum order value.

Returns


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted:

– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

– Any item that is specifically mixed for your order cannot be accepted as a return.

– Any item that is returned more than 30 days after delivery.

Refunds


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds


If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@onlinepaintshop.co.uk.

Sale items


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: Colour Dynamics Ltd, Fosse Road, Oakley Hay Industrial Estate, Corby, Northamptonshire, United Kingdom, NN18 9QB.

Shipping


To return your product, you should mail your product to: Colour Dynamics Ltd, Fosse Road, Oakley Hay Industrial Estate, Corby, Northamptonshire, United Kingdom, NN18 9QB. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

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